An Important Notice Concerning Your Privacy
At
The Auto Club Group
, maintaining your trust and confidence is a high priority. That is why we want
you to understand how we protect your privacy when we collect and use
information about you, and the measures we take to safeguard that information.
We also want you to understand the benefits of your relationship with us,
including valuable offers you may receive through the mail or by telephone, and
how you can let us know if you prefer not to receive these offers ("opt out").
The companies listed below are all related by common control or ownership and
are referred to in this Notice as "Affiliates", "we", "our", and "us".
Information We Collect
As part of providing you with our products and services, we obtain nonpublic
personal information ("Customer Information") about you, including:
-
Information we receive from you on applications, surveys, on-line registrations
or other forms (such as your name, address and date of birth);
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Information about your AAA membership, your insurance needs, your driving
record, claims history, and other financial transactions with us and others;
and
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Information about your creditworthiness, credit history, and other information
about you that we obtain from consumer reporting agencies, from other companies
we work with, or from providers of marketing and demographic information,
including information that may indicate your purchasing preferences, and
information obtained in connection with our efforts to protect against
insurance fraud.
Information Security
Only those persons who need it to perform their job responsibilities are
authorized to have access to Customer Information. In addition, we maintain
physical, electronic, and procedural security measures that comply with legal
requirements to safeguard Customer Information.
Disclosures to Service Your Account
To provide customer service to you, to process your insurance, financial
services, or membership transactions, to conduct research and analysis, and to
deliver your membership benefits and programs, it is often necessary for us to
disclose Customer Information to companies that work with us. For example, we
may provide certain Customer Information to companies, including our
Affiliates, that perform services in connection with customer benefits,
services or programs, or that perform other business operations or services,
including marketing services, on our behalf. We may also provide certain
Customer Information to companies that offer AAA member programs in which you
have enrolled or which are provided as part of your AAA membership, or to other
financial institutions with which we have joint marketing agreements. And we
may provide certain Customer Information to others outside our affiliated
companies as permitted by law, such as to government entities or other third
parties in response to subpoenas, or to consumer reporting agencies.
Disclosures to Provide You With Offers for Products and Services
An important benefit of your customer relationship with us is the opportunity
to receive offers for products and services from companies that provide special
programs, services or discounts especially for AAA members. We try to provide
these offers to customers who are most likely to find them of value.
Offers for AAA Products and Services
We work with our Affiliates and other companies that perform marketing services
on our behalf to develop and make offers to you of products and services of AAA
and our Affiliates, based on Customer Information.
Offers for Products and Services of Other Companies
We work with other companies to provide our customers with special offers for
various products and services. We may disclose Customer Information about you
to: financial service providers such as banks and insurance companies; non
financial companies such as retailers, direct marketers and travel providers;
and others such as other AAA clubs or their affiliated companies.
If you prefer, you may opt out of these disclosures; that is, you may direct us
not to make disclosures to nonaffiliated third parties (other than disclosures
permitted by law). You may opt out by filling out and returning the form below.
If you opt out, you will not receive offers for products and services that
result from these disclosures. However, we may still include notices and
information about other products and services when communicating with you about
your account and related products and services. You may also still receive
mailings that are developed independently and are not based on Customer
Information. The request from any customer of ours residing in your household
will apply to all of our customers in your household as well.
Disclosures to Other Affiliated Companies
Our Affiliates include a number of related membership, travel, insurance, and
financial services providers. We are permitted by law to share with our
Affiliates information about our transactions or experiences with you (such as
your account balances and payment history). You may direct us not to share
credit related or other information shown on consumer reports with our
Affiliates, except as permitted by law.
If you prefer that we not share this credit related information with other
Affiliates, you may direct us not to by selecting that choice on the form below
and returning it to us. If you opt out, we may still share information with our
Affiliates as permitted by law, but you may not receive offers for other
products or services that may be of value to you.
Former Customers
If you decide to terminate your customer relationship with one of our
companies, or your account becomes inactive or is closed for some other reason,
we will continue to treat and safeguard your Customer Information as described
in this Notice.
Our Affiliates
Our affiliates include AAA clubs; auto, home and life insurance companies;
insurance agencies; and companies that offer other financial services, such as
trust services and securities products.
Online Information
We use “cookies” (a small file placed on the user’s hard drive) in connection
with marketing, as well as to facilitate site navigation and to pre-fill forms
for you. We do not use “cookies” for any other purpose. We collect information
about your computer to enable us to properly display information and for
statistical purposes, but we cannot use this information to identify you.
Secure transactions are accomplished with Secure Socket Layer (SSL) technology
to assure that your data is safely communicated to us.
OPT-OUT
If you prefer that we not disclose Customer Information about you to
non-affiliated third parties, you may opt out of those disclosures, (that is,
you may direct us not to make those disclosures, except as provided in this
Notice), by filling out this form and mailing to:
